Refund policy

Return Policy

Last updated: 25 July 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return it in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Be returned with original packaging, tags, and accessories where applicable.
  • Include proof of purchase or your order number.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Personalised or customised items.
  • Gift cards.
  • Perishable goods.
  • Items that have been used, damaged, or altered after delivery.
  • Any products marked as non-returnable at the time of purchase.

3. How to Request a Return

To request a return, please contact our customer service team with your order number and the reason for the return.

If your return is approved, we will provide instructions on how and where to send the item. Please do not send items back without receiving return instructions first.

4. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, the customer is responsible for return postage costs.

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit when being returned.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original standard delivery charges may not be refundable where permitted by law.

6. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible. We may request photographs or other information to help resolve the issue.

Where applicable, we will arrange a replacement, repair, or refund in accordance with your legal rights.

7. Exchanges

If you would like to exchange an item, please contact us. Exchanges are subject to availability. In some cases, we may ask you to return the original item and place a new order.

8. Statutory Rights

This policy does not affect your statutory rights as a consumer. Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded.

For questions about returns or refunds, please contact our customer service team.